Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or via Airmid – TPP/NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• Use a repeat slip or on paper – You can put your request in on paper by dropping it through the letterbox,

We do not take repeat prescription requests over the phone or email, with the exception of housebound and vulnerable patients only.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Dispensing

The practice is allowed to dispense to approximately 40% of our patient list (Patients need to live more than 1 mile (as the crow flies) from a pharmacy).

Our dispensary staff are available to arrange repeat prescriptions and answer queries you may have about your medication.

Please allow 4 full working days for repeat prescriptions from the day that you put your request in.

If a patient registers as a temporary resident they can use the dispensary regardless of their temporary address.

Delivery is available for our vulnerable patients and patients on our housebound list.

Please talk to dispensary if you fall into the above.

Repeat medication can be ordered 7 days ahead of it’s due date but no earlier.

Questions about your prescription

If you have questions about your medicine, your local community pharmacist can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
phone our dispensary after 10am on 01525 300898

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Electronic Prescription Service

Patients will be able to have a paper-free prescription sent to the chemist, ie Cheesemans, Tesco Pharmacy. Patients initially have to set this up directly with the chemist. Repeat prescriptions are requested in the normal way, Dispensary action the request and send to the GP for signature.

This prescription is then sent electronically to the chemist, please check the NHS/Airmid App before collecting.

Please allow at least 4 working days before going to collect from the chemist.

If you are a dispensing patient (i.e. you collect your medication from the surgery) you do not need to do anything further.

Deliveries

We now offer a delivery service to those patients over 60 years and who find it difficult to get to the surgery.

Deliveries will be available on Thursday mornings to Lidlington, Millbrook and surrounding areas on Wednesday 12.00pm to 4.00pm to Silsoe, Clophill, most of Maulden and surrounding villages.

If you would like to take advantage of this service please please speak to a member of the Dispensary Team.

Deliveries will not be available Monday, Tuesday or Friday.