Practice Charter
Our
aim is to provide a high standard of service, influenced by current thinking on
best practice. We wish to involve you as
much as possible in decisions affecting your own health.
We
believe in treating all people equally and we hope that we treat you with
courtesy and respect. We hope that in
return you will treat all members of the practice staff with the same courtesy
and respect.
As
well as treating illness, our job is very much concerned with the promotion of
good health. We ask that you consider
carefully advice which we offer you on measures to promote good health and
prevent illness in the future.
The
aim of our appointment system is to enable us to provide an efficient service
so that we can see people at convenient times whenever possible. We ask you to understand that there may be
occasions when it may be difficult for us to offer an appointment at the most
convenient time. However, any person who
needs to be seen urgently, will be seen the same day.
We
aim to work as effectively as possible so that delays in seeing us are kept to
a minimum. If our surgeries run late
because of urgent cases or long consultations we ask you to be patient. Our reception staff will advise you in the
event of unexpectedly long delays.
We
will arrange a home visit as appropriate for those who are housebound or are
too ill to come to the Surgery. We
believe that we can provide a better standard of service, in most instances, in
the surgery, where we have ready access to equipment and facilities not
normally available at home.
We
ask that you should only request the services of the emergency Doctor out of
hours for matters that cannot wait until the surgery next opens.